TUI Flight Incident: What Went Wrong During the Manchester-Kos Journey?

On October 17, 2023, a TUI-operated Boeing 737-8K5 aircraft, carrying 193 individuals, experienced a serious mid-air incident shortly after departing from Manchester Airport en route to Kos, Greece. The Air Accidents Investigation Branch (AAIB) has since released a detailed report outlining what went wrong and the lessons learned.


What Happened on the TUI Flight?

Shortly after takeoff, the aircraft failed to pressurize, triggering a cabin altitude warning as it reached 13,000 feet over North Lincolnshire. Passengers and crew faced the risk of hypoxia—a dangerous condition caused by insufficient oxygen levels. Fortunately, the flight returned safely to Manchester Airport without any reported injuries.


Why Did the Incident Occur?

The problem arose due to a human error during pre-flight preparations:

  • Maintenance Issue: The engine bleed air systems, crucial for cabin pressurization, had been turned off during routine maintenance but were not re-engaged.
  • Crew Oversight: The flight crew failed to notice the inactive systems during pre-flight checks.
  • Fatigue as a Factor: Both pilots were on standby duty, starting their shifts in the early hours with minimal rest. The commander had only three hours of sleep prior and had faced a high workload in preceding weeks.

What Are the Risks of Hypoxia?

Hypoxia can impair cognitive function and decision-making, especially at high altitudes. Although the passengers were not at immediate risk of losing consciousness at the plane’s altitude, the prolonged exposure increased the chances of diminished cognitive performance.


How Did the Crew Respond?

Upon recognizing the warning signals:

  1. The crew activated the engine bleed air systems.
  2. A further caution regarding the right-hand air conditioning pack prompted the captain to stop the climb at 20,000 feet.
  3. After consulting with ground maintenance control, the decision was made to return to Manchester Airport.
  4. The aircraft held its position to burn excess fuel before landing safely at 8:10 AM.

Who Was Involved?

  • Crew: The flight commander and co-pilot were both assigned the flight on short notice.
  • Passengers: 187 individuals were on board, along with six crew members.
  • TUI Maintenance Team: Their oversight during routine maintenance was a key factor in the incident.

When and Where Did This Happen?

  • Date: October 17, 2023
  • Location: Over North Lincolnshire, six minutes into the flight from Manchester Airport to Kos, Greece.

What Are the Impacts and Lessons Learned?

  1. Operational Adjustments: The incident highlighted the need for stricter adherence to pre-flight checklists and better fatigue management protocols for crew members.
  2. Safety Improvements: TUI and the aviation industry may implement additional measures to reduce human error in routine maintenance and flight operations.
  3. Awareness of Hypoxia Risks: The event serves as a reminder of the dangers of hypoxia and the importance of immediate corrective action during pressurization issues.

What’s Next for TUI?

TUI will likely review and refine its operational policies, including:

  • Enhanced training for pilots and maintenance teams.
  • Improved scheduling practices to address crew fatigue.
  • Stricter checks and balances for pre-flight preparations.